Post by account_disabled on Jan 2, 2024 8:48:30 GMT
Through Decree No. . This decree replaced the old Decree No. / and regulates Law No. / Protection Code. The main objective of this new decree is to establish clear guidelines and standards for the SAC covering service providers regulated by the federal Executive Branch. Based on this update companies have the responsibility to guarantee consumer rights I – obtaining adequate information about the contracted services; It is II – the treatment of your demands. To adapt to the new scenario regulatory entities will take into account the size of the regulated service provider.
It is important to highlight that the new SAC Law defines Email Marketing List customer service as a set of integrated channels offered by suppliers to meet consumer demands. These channels encompass various means such as information clarifications complaints disputes and requests for suspension or cancellation of contracts and services. It is worth mentioning that the scope of this new legislation does not cover the offering and contracting of products and services but rather the provision of customer service after acquisition.
With these new guidelines customer service is expected to become more efficient transparent and accessible providing a satisfactory experience for the consumer. This way companies will be aligned with current legislation and will be able to stand out in the market by offering an excellent service in accordance with the New SAC Law. Understanding the New SAC Law An Evolution in Customer Service The New SAC Law regulated by Decree.
It is important to highlight that the new SAC Law defines Email Marketing List customer service as a set of integrated channels offered by suppliers to meet consumer demands. These channels encompass various means such as information clarifications complaints disputes and requests for suspension or cancellation of contracts and services. It is worth mentioning that the scope of this new legislation does not cover the offering and contracting of products and services but rather the provision of customer service after acquisition.
With these new guidelines customer service is expected to become more efficient transparent and accessible providing a satisfactory experience for the consumer. This way companies will be aligned with current legislation and will be able to stand out in the market by offering an excellent service in accordance with the New SAC Law. Understanding the New SAC Law An Evolution in Customer Service The New SAC Law regulated by Decree.